Policies | Solful

Privacy

Policies and Information

Solful Kinesiology is committed to protecting your privacy and safeguarding your personal and health information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and relevant Queensland legislation, including compliance with the Office of the Information Commissioner (Queensland) and the Health Records and Information Privacy Act 2002 (QLD) where applicable.
This Privacy Policy outlines how we collect, use, store, and protect your personal and sensitive information when you engage with our services—whether in person, online, or via surrogate sessions.

Phone: 0411607 152

Location: Rochedale Qld 4123

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What information we collect

We may collect the following types of information:

Full name, date of birth, and contact details (email, phone number, address)
Medical history, emotional and spiritual health concerns
Session notes, observations, and kinesiology-related findings
Payment and billing information
Emergency contact information
Any information you voluntarily provide to support your care

How we collect your information

We collect information:

Directly from you (via intake forms, conversations, emails, online forms, or bookings)
During consultations or surrogate sessions
From publicly available sources if relevant (e.g. medical professionals with your consent)

Why we collect your information

We collect this information to:

Provide kinesiology and holistic services tailored to your needs
Understand your health background and track progress over time
Maintain accurate client records
Contact you regarding appointments, session follow-ups, or important service updates
Process payments and administer business operations
Comply with professional and legal obligations

How we use and disclose your information

Your information will only be used for the purpose for which it was collected, or as required or authorised by law.
We may disclose your personal information:

To you or anyone you authorise
To third-party providers (e.g. payment processors) where necessary, and only with adequate data protection measures in place
If legally required (e.g. in response to a subpoena or lawful request from government authorities)
We do not sell, rent, or trade your personal information under any circumstances.

Storage and Security

We take all reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes:

Secure storage of physical records in locked files
Encrypted digital storage of electronic records and notes
Access controls and confidentiality agreements for any staff or contractors
Records are kept for a minimum of 7 years after your last appointment (or, in the case of minors, until the person turns 25), in accordance with Australian healthcare record-keeping standards.

Your rights and access

You have the right to:

Request access to your personal information
Request correction or updates to your records if you believe they are inaccurate
Withdraw consent for future contact at any time
To request access or corrections, please contact us directly (details below). We may require identity verification before releasing sensitive data.

Website and cookies

Our website may collect limited personal data (e.g., through contact forms or cookies) for functionality, analytics, or marketing. Any online data is collected and handled in compliance with Australian privacy standards.

Third-party links

Our website or social media may occasionally link to third-party services or health practitioners. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

Policy updates

This policy may be updated occasionally to reflect legal or operational changes. The latest version will always be available on our website.

Contact us

If you have any questions or concerns about your privacy or this policy, please contact:
Solful Kinesiology Email: info@solful.com.au Phone: 0411 607 152 Location: 30 King Street, Buderim Qld 4556 (by appointment)
If you believe your privacy has been breached, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au.